Performance Information & Data - A Guide for Customers

Find out how to interpret performance information and ask the right questions so that you can confidently challenge performance and drive improvement.

Further Information

This is a really useful and practical course that demystifies and explains the terms performance information and performance management.  It looks at the types of performance information that housing organisations use, common terminology and how it is used to help manage the organisations performance.  It will help you to ask the right questions so you can challenge the organisations performance information.

Course content

• Measuring the performance of housing services
• Identifying common performance terms
• Using performance indicators
• Setting and monitoring targets
• Collecting performance information
• Using benchmarking
• Interpreting and questioning performance information
• How performance data is presented
• Applying your learning to real life scenarios

Audience

It is aimed at tenants, residents and officer level staff who want to understand how performance information is used in housing organisations.

Important Information

The course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.