Dealing with Difficult Situation/Resolving Conflict

How to manage difficult situations, using conflict as a positive tool. 

Further details

This course is for you if you want to know how to resolve conflict both on a personal level and conflict that exists in the wider community.

You will focus on developing skills such as assertiveness to help you manage situations where you are faced with conflict. You will also learn how to help others in your community by increasing your understanding and skills about mediation and also how you cam make use of outside help.

Course Content

  • Explort the concept of conflict
  • Understand why conflict occurs
  • Look at the basics of group relations and see why conflict may arise in groups
  • Identify the intervention techniques that are available to resolve conflict, both on a personal and wider community level
  • Understand how being assertive can help you
  • Explore ways of negotiating
  • Understand the role mediation can play
  • Identify ways to make use of a mediation service
  • Devise an action plan to help you resolve conflict you may be experiencing


Anyone who wants to know why conflict occurs and practice the skills that may help you resolve difficult situations.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.

Need to train
a group of people?

in-house could work out more cost effective


Mon 11th Jul 2022, 10:00am - 3:00pm

Venue Details

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Dealing with Difficult Situations/Resolving Conflict
Membership Staff Tenant
Members £100.00 £100.00
Non-Members £150.00 £150.00

Event Contact

Name: Helen Phillips


Phone: 0161 868 3500

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