National Tenant Scrutiny Conference 2022


Wednesday 5th October 2022

As we enter into a new white paper world, of proactive regulation, tenant satisfaction measures and a beefed-up Housing Ombudsman, it is more important than ever that tenant/resident/customer-led scrutiny continues to evolve to deliver maximum impact and accountability within this environment.

Our second national scrutiny conference, therefore, offers you the time and space you need to focus on yourself and your scrutiny – where it is now, where you want it to be, how you can make it more successful, and what skills you need?

Our experienced scrutiny practitioners, leading speakers, and workshop leaders, will share their insight and support to inspire, innovate and invite fresh thinking.

We also know the value of sharing good practice and learning from each other too, so we are pleased to announce that the conference will have its very own scrutiny showcase stage, where different organisations will give you a unique insight into their scrutiny approaches.

This conference will provide a perfect opportunity for staff, residents, tenants, board members, councillors and anyone else with a passion for scrutiny to come together to learn, network and shape the future of tenant scrutiny in 2022 and beyond.

About the day



9.00am - 10.00am

Registration, Coffee and Networking

10.00am - 10.15am

Welcome from Tpas

10.15am - 11.15am

Keynote Speakers

Lara Oyedele - Vice President CIH

Caritas Charles - Tpas  Policy & Insight Manager

11.15am – 11.30am


11.30am – 12.45pm

Scrutiny Workshops

Workshop 1 - Reports – Bin or Win Scrutiny 

Once you’ve done the investigations, collected the evidence and decided the recommendations, you can sit back and relax, right? Ermm, well no, not quite! Putting all this in a report is your next challenge! But help is at hand with this practical and inspiring workshop designed to help you create reports that are appealing, accessible and impactful for many different audiences

Workshop 2 -  Great Minds Think Alike? Positive About Inclusion

This interactive session is all about diversity in scrutiny. The workshop will explore the common saying of ‘great minds think alike’ and ask if that is something we should celebrate in the context of scrutiny or does effective scrutiny need the challenge that different views and perspectives bring? And, if this is the case then: ? How can we actively recruit for diversity? ? How can we practically work together in a group to appreciate and value differences? ? How do we create the inclusive atmosphere in that group that creates the sense of belonging.

Workshop 3 - Doing a Scrutiny Review – The Tpas steps to success

At the heart of every review there should be an open, transparent and consistent process that ensures scrutiny delivers robust outcomes and real change. This workshop takes you through Tpas’s simple, and respected “Steps to Success” process that you can adapt and grow to suit your own reviews.

Workshop 4 - Constructive Conversations for Scrutiny Success.

Whether it's interviewing staff, gaining feedback from other tenants/residents/customers or chatting to each other, the conversations you have really are key to the success of your review, so why not join this workshop to see how you can improve and develop your conversation skills

12.45pm - 1.30pm


1.30pm – 2.45pm

Scrutiny Workshops

Workshop 5 - Scrutiny – it’s place in a new regulatory world.

Tenant/Resident/Customer Scrutiny has always been vital in ensuring good services and highlighting issues, but could it be even more essential in the years to come? With the biggest changes to Social Housing in years coming in the form of the Social Housing Regulation Bill, join Tpas Policy and Insight Manager Caritas Charles in an interactive session looking at how Scrutiny could hold the key to a greater tenants’ voice.

Workshop 6 - Top Tpas Tips for dealing with Scrutiny Challenges

Like most things in life the path to Scrutiny Success rarely runs smoothly. This workshop covers some of the common challenges and issues when it comes to Scrutiny, but more importantly is offers practical solutions and tips. Meaning that you can navigate the challenges ahead with more confidence, and maybe even avoid them altogether.

Workshop 7 - Recruiting for Scrutiny

For all of us involved in Scrutiny, we know what an incredibly rewarding and interesting opportunity it is but how do we convince others? This insightful and innovative workshop looks at what works when it comes to recruiting scrutineers, and also shares with you some alternative approaches that you might want to use.

Workshop 8 - Show me the Evidence

Scrutiny needs good quality evidence. Without it, investigations and recommendations become rooted in opinions, and lack the rigour and robustness needed to make a real impact. This workshop will explore what we mean by evidence, why it matters, and the difference types of evidence gathering tools that Scrutiny can use.

2.45pm – 3.00pm


3.15pm -4.00pm

Scrutiny Showcase with Louise Holt and Dr Dave McKenna

Knowing how others do Scrutiny, helps us to learn, improve and develop, so for our final session of the day, we invite Tenants/Residents/Customers and Staff on stage to share their Scrutiny tips, approaches and success stories. There’ll also be time for some audience participation too, designed to wrap up the Conference with a real feel- good vibe.



Who should attend

This conference will provide a perfect opportunity for staff, residents, tenants, board members, councillors and anyone else with a passion for scrutiny to come together to learn, network and shape the future of tenant scrutiny in 2022 and beyond.

About the Hotel

There is plenty of free parking at the hotel (You will need to validate your parking ticket on arrival). 

The hotel is a 15-minute walk from Nottingham Train Station.  You can jump on the tram at the station and take 3 stops to Theatre Royal which is a couple of minute's walk from the hotel (cost £1).  There is also a taxi ramp at the train station.

The Crowne Plaza Nottingham has some fabulous leisure facilities for you to take advantage of, there is a pool, spa and gym!

Further information

If you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email

Please note there are train strikes planned for Wednesday 5th October.  Please check your train companies websites to see if you are affected.  The hotel has a large free car park for our attendees to use. 

Normal terms and conditions apply if anyone needs to cancel their booking.


Wed 5th Oct 2022, 9:00am - 4:00pm

Venue Details

Nottingham Crowne Plaza

Wollaton St, Nottingham, Nottingham, Nottinghamshire, NG1 5RH


National Tenant Scrutiny Conference 2022
Membership Staff Tenant
Members £199.00 £199.00
Non-Members £250.00 £250.00

Event Contact

Name: Lisa Holt


Phone: 0161 868 3500

Book Tickets

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