National Tenant Scrutiny Conference 2023

The only national conference dedicated to Tenant/Resident/Customer led scrutiny is taking place on Wednesday 4th October 2023 at the Loughborough University Conference Centre.

The new Social Housing (Regulation) Act 2023 is bringing huge change to the social housing sector, but where does this leave Tenant/Resident/Customer led scrutiny?

Well, if you’re thinking maybe it can take a back seat now we have a stronger regulator, you definitely need to think again!

Recent comments from the Regulator suggest that tenant led scrutiny is very much part of their plans, especially when it comes to inspections, with Kate Dodsworth, Director of Regulation saying.

We want to read scrutiny reports and see if boards have heard and delivered on outcomes etc.

“We will come and talk to residents i.e, the Chair of Residents Scrutiny Panel or main customer voice etc”

Our third national conference therefore offers you a welcoming and dedicated space where you can explore where your scrutiny is now, examine how it will fit into a new regulatory world, and find out what others are doing.

We’ll also have experienced scrutiny practitioners, leading speakers, and workshop leaders lined up to share their insight and support to inspire, innovate and invite fresh thinking.

Conference running order

Wednesday 4TH October  2023 






Arrival and Delegate Registration 



Opening Session – Scrutiny Guest Speakers



Break and Networking



Workshop Session AM 



Lunch and Networking



Workshop Session PM



Break and Networking



Scrutiny Showcase



End of Conference

Conference Keynote speaker

Jim Bennett, Regulator for Social Housing, Assistant Director of Policy and Communications.

Hear directly from the regulator for social housing on how they view scrutiny and what role tenant-led scrutiny might play in the new regulatory world, around inspections and the new standards.

Conference Sessions


Session Information 

Session  Leader 

MORNING SESSIONS  - 11.30am – 12.45pm


Scrutiny:  Where is it at?

Tenant/Customer/Resident led Scrutiny has been around for over a decade now and no doubt it’s delivered some clear service improvements. But is that enough? Should it be more vocal, calling out disrepair and damp and mould issues for example? Should it focus solely on tenants concerns rather than landlords' priorities? Is it just too landlord controlled to deliver any challenge or accountability?

Join us as we tackle some controversial, but important issues at our lively discussion forum, and have your say on whether you think tenant led scrutiny is doing just fine or if it really needs to up its game!

Chaired by Dr Dave Mckenna



Scrutiny in a new Regulatory World

The new Social Housing Regulation Act means scrutiny is now operating is a completely different regulatory world. From Tenant Satisfaction Measures to inspections, this session covers all your need to know about the new regulatory framework and explores where tenant lead scrutiny will fit, and how you can prepare.

Caritas Charles, Tpas


Essentials skills for Scrutiny

 Scrutiny often requires you to get involved in a variety of different tasks from interviewing staff to presenting your findings This session will give you some top tips and advice on how you can nail these different skills, making your scrutiny experience as positive as possible.

Tonia Punter and Gillian Mclaren, Tpas


Engaging Young People in Scrutiny

Hear how Bolton at Home, working in partnership with RECLAIM, have successfully engaged a group of young people in scrutiny. You‘ll hear directly from the young people, as well as the professionals involved, as they share with you their journey and experiences in this ground breaking and creative pilot project.

Bolton at Home and RECLAIM

AFTERNOON SESSIONS – 1.30pm – 2.45pm


Being a Tenant Scrutineer– what's it really like?

Just what is it like being a tenant/resident/customer scrutineer in 2023? This open discussion forum will invite you to share your experiences and tell us what it’s like for you. We’ll explore what’s working well, not so well and what are the challenges going forward?  There will also be an opportunity to map out what you need from the Housing Sector if you are to deliver successful Scrutiny

Kai Jackson

and Louise Holt, Tpas


Scrutinising Repairs and Maintenance

Do you want to influence the Better Social Housing Review and help set the groundwork for the work of the best practice group on scrutiny, transparency, and visibility? If so, then this session delivered by the CIH is for you. Give your views on what landlords can do to help you scrutinise the repairs and maintenance services better? This will include exploring what measures should be reported on? What performance standards should be tracked? How should the data be presented? And much more

Sarah Davis CIH and Julie Butterworth, Tpas



Showing the value of Scrutiny

Scrutiny has no doubt delivered real change and improvement across the sector.

We know it, you know it but how do we show it? This session will look at how you can demonstrate effectively the impact and value of scrutiny using different methods and approaches.

Emma Gilpin &

Gillian Mclaren, Tpas


When Bad Culture eats Scrutiny for Breakfast!

No matter how great your scrutiny strategy or processes are, without the right organisational culture in place, it will struggle to succeed.  This session explores how you can promote and build a scrutiny positive culture in your organisation, where staff/Board members/ Councillors all believe in it, support its purpose, and ensure its recommendations are implemented   

Tonia Punter and Michael Hill, Tpas


Scrutiny Showcase

Back by popular demand, we end our conference with some peer-to-peer learning!  Our showcase session puts Tenants, Residents, Customers and Staff on centre stage to share their scrutiny tips, approaches, and success stories with you.

A great chance to see what others are doing and celebrate all that is good about scrutiny. We will also have time for some audience participation, so join us in creating a real feel- good vibe to wrap up this year's conference with!

Who should attend

This conference will provide a perfect opportunity for staff, residents, tenants, board members, councillors and anyone else with a passion for scrutiny to come together to learn, network and shape the future of tenant scrutiny.

About the Venue

Located on Loughborough University's campus in the East Midlands, Holywell Park Conference Centre is easily accessible by road, rail and air.   It is located just one mile away from junction 23 of the M1.

Conference venue car parking

There is a substantial amount of free secure car parking next to the venue with over 1000 spaces available for vehicles.

Travelling by Rail

The venue is just three miles from Loughborough railway station, a 10 minute cab ride away or 20 minutes on a shuttle bus.

Travelling from Loughborough railway station to the conference venue
The centre is within easy reach of Loughborough railway station. The university shuttle bus service Kinchbus Number 7 runs every 10 minutes from the station with a stop located directly next to Holywell Park.
Taxis are available from the station with a journey costing around £8.

Hotels nearby

There are 2 hotels that are part of the Loughborough University complex, these are 0.4 miles from the conference centre.

Burleigh Court, Off Ashby Road, Loughborough University (West Park),Loughborough, LE11 3GR
To book call 01509 211 515, quoting Tpas event ref 168

The Link Hotel, New Ashby Road, Loughborough, LE11 4EX

To book call 01509 211 800, quoting Tpas event ref 168

Premier Inn, Southfield Road, Loughborough, LE11 9SA
Approx 2 miles from the venue
To book

Further information

If you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email



Wed 4th Oct 2023, 9:00am - 4:00pm

Venue Details

Holywell Park Conference Centre

Loughborough University, Loughborough, Leicestershire, LE11 3TU


National Tenant Scrutiny Conference 2023
Membership Staff Tenant
Members £199.00 £199.00
Non-Members £299.00 £299.00

Event Contact

Name: Lisa Holt


Phone: 0161 868 3500

Book Tickets

Sorry, you can no longer book tickets for this event.