Virtual Roundtable - Help CIH refine its draft guidance on how landlords should involve residents in the review and scrutiny of repairs & maintenance

We are looking for tenants and staff to join this virtual roundtable to review CIH’s draft guidance on how social landlords should involve residents in the review and scrutiny of repairs and maintenance services.

During the session, CIH will present their 12 draft guiding principles and ask for feedback on them. Most importantly, CIH would like your views on whether you think that, if adopted widely across the sector, they will give residents a bigger and more meaningful say in how repairs and maintenance services should work and how they need to be improved. 

The session will take place on 22nd February 2pm – 3.30pm, and will be facilitated by Matthew Scott, policy and practice officer at CIH and lead on the research project.

Further Information on the project

The Better Social Housing Review, published in 2022 after being commissioned National Housing Federation (NHF) and the Chartered Institute of Housing (CIH), recommended that social landlords should partner with their staff and residents to improve the design and delivery of their repairs and maintenance services. It also recommended that social landlords should work with their residents to develop new standards for repairs and maintenance services, and set up processes to ensure their residents can hold them to account on how they are delivering against these standards. 

NHF and CIH accepted this recommendation in full. Since then, CIH have been working to develop guiding principles for how social landlords should work with their residents to set standards. We have spoken to landlords, contractors, and residents – including at a session held at the Tpas National Tenant Scrutiny Conference in 2023 – to understand what these principles should be. 

CIH have developed 12 draft guiding principles that they would like the social housing sector to adopt. CIH think that if these principles are adopted widely, social landlords will be better equipped to respond to the recommendation made by the Better Social Housing Review. CIH hope that by following these principles, landlords will be able to give their residents a much more meaningful role in developing, reviewing, and scrutinising their repairs and maintenance services, and that residents will be able to better hold them to account for any failings. 

The discussions will be used to help CIH finish the project, but we will not explicitly link anything that is discussed to any one meeting participant – your feedback will be anonymous, unless you provide explicit and informed written permission for it to be otherwise.

How do I join the event?

This session will be held on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.
If you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk