Housemark: ALMOs outperformed local authorities on all Tenant Satisfactions Measures

Friday 19th of January 2024

Local authorities who manage their stock through an arms-length organisation are performing better than those who manage housing services directly.

The National Federation of ALMOs (NFA) commissioned independent data and insight specialists Housemark to carry out a review of members’ performance against the Tenant Satisfaction Measures.

Read the NFA Press Release

Data was provided by 19 ALMOs and comparisons made from data provided by 53 local authorities. All data used in this study is anonymised; the TSM definitions and calculations used are consistent with those set by the RSH.

Download the summary of findings