Landlords set out swathe of changes following the Housing Ombudsman's spotlight report on noise

Monday 22nd of April 2024

The Housing Ombudsman has published its evaluation into its spotlight report on noise complaints finding that 60% of landlords who responded have self-assessed against the recommendations and are implementing an action plan.

This demonstrates the positive impact these reports can have and the encouraging responsiveness of the sector. Among the report’s findings are key case studies, including a case where a landlord responded effectively to a resident that was suffering with PTSD from a former neighbour dispute.

The initial Spotlight report, Time to be Heard, published in October 2022, made various recommendations around voids, neighbourhood management and knowledge and information management.

You can read more about the findings on their website here.

Please also remember you can access the Centre of Learning which is a treasure trove of resources designed to equip landlords with the knowledge and tools derived from the Ombudman's report findings.