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How we radically improved our repairs service by listening to our residents

Friday 25th of January 2019

We were impressed by the way Homes For Sedgemoor dramatically improved their repairs services by listening and involving their residents. Here, Michelle Roberts, Customer Focus Manager explains more. 

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The Changing World of Scrutiny Event - 17 January 2019

Thursday 24th of January 2019

Emma Gilpin, Neighbourhood Manager from Weaver Vale Housing shares her experience of Tpas's Changing World of Scrutiny event held at Cobalt Housing in Liverpool which took place on 17 January 2019.

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Topics: Scrutiny & Co-regulation


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Responding to the Green Paper as a contractor

Wednesday 16th of January 2019

Last year Wates Living Space became the first organisation to achieve 100% for tenant engagement in the Tpas Contractor Accreditation assessment process. David Morgan, Managing Director of Wates Living Space discusses the importance of quality customer care and its role in enhancing services within the sector.

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Topics

  • Community Engagement (8)
  • Customer Insight (10)
  • Digital Engagement (1)
  • Measuring Value (12)
  • National Housing Policies (3)
  • Regeneration (1)
  • Regulation & Standards (2)
  • Scrutiny & Co-regulation (12)
  • Strategies, Plans & Reports (17)
  • Tenant Engagement (9)