Information and insight
We’re skilled at using and providing the right information
To ensure your engagement is fully maximised you need to ensure you’re accessing the right information, at the right level, at the right time, from the right people and in the right way.
This is all tough to get right.
We can help you:
- Embrace new technologies to increase your access to essential information such as feedback, ideas and benchmarking.
Identify the best methods for gathering information about customer opinions, needs and wants.
Be smarter with profiling so your information gathered truly reflects your tenant, leaseholder and community.
Measure yourself against a national benchmark to learn and be inspired by others.
Our customer insight opportunities and knowledge
Upcoming training and events
- Using Behavioural Insights to Increase Involvement - Zoom
- An Introduction to Customer Journey Mapping - Zoom
- Tpas launch 3rd Edition of National Tenant Engagement Standards
- Homes in Sedgemoor Scoop Prestigious Awards!
- The Social Impact of Fair for You - Third report released
- Resident Scrutiny Team help PCH staff to keep communities safe