Members' news

Showing 1 to 5 of 6 articles.

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Two Regional Events - One Voice

Thursday 30th of May 2024

Our Policy and Insight Manager, Caritas Charles, recently had the immense pleasure of Chairing not one, but two Tpas regional conferences.  Here are our top 5 takeaways from the east and western regional events.

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Finding Your Silence: Engaging the Tenant Voices We Hear the Least

Wednesday 29th of May 2024

Our friends at Co-create joined us at our recent Engaging Communities conference for a session on co-creation. Here they share their thoughts on how we can proactively seek out and listen to the voices of those tenants seldom heard.

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Consultation Launch: Social Tenant Access to Information Requirements (STAIRs)

Wednesday 29th of May 2024

Information published by The Department for Levelling Up, Housing & Communities:

The Government is committed to building a culture of openness and transparency across the social housing sector. We believe this is crucial to empower tenants and ensure they can hold their landlords to account for the quality of the housing and services they provide.

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Tpas Visits the North East for our Regional Members Event

Thursday 16th of May 2024

On Thursday 2nd May, our North East regional member event took place. We were kindly hosted by Northumberland County Council and brought together 60 attendees from 10 different member organisations from across the North East.

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Topics: Member Forums, Membership Materials

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Customer Journey Mapping with Phonenix Community Housing

Friday 3rd of May 2024

Our Head of Consultancy, Julie Butterworth recently spent two days with teams from Phoenix Community Housing, working with residents and teams trying to understand their 'lived experience' when their homes had damp and mould.

Time was also well spent, looking at the processes in place and ways to improve communication.

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