News and views

Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.

Showing 1 to 5 of 11 articles.


Osborne Property Services - Why is Customer Satisfaction So Important?

Wednesday 31st of August 2016

Why Is Tenant Satisfaction So Important?

A recent article in Inside Housing magazine posed an important question: ‘Tenant satisfaction: is it still relevant?’.

Hear what Nick Sterling, managing director of Osborne Property Services thinks...

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Topics: Strategies, Plans & Reports, Customer Insight, Measuring Value


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Why not learn something new in September?

Wednesday 31st of August 2016

It’s that back to school time of year. It may be a long time since you were at school but it's always a good time to start something new in September.

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Topics: Strategies, Plans & Reports, Tenant Engagement , Customer Insight, Scrutiny & Co-regulation, Community Engagement, Measuring Value


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Scrutiny should be seen as integral to any organisation, not a distraction.

Wednesday 24th of August 2016

Tpas Chief Executive, Jenny Osbourne discusses why now, more than ever is the time to utilise your tenant base to help you navigate through the pressures of today, next month and the coming years.

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Topics: Scrutiny & Co-regulation


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Welcome to our newest member, Blackpool Coastal Housing

Tuesday 23rd of August 2016

We love it when someone new joins the Tpas family, find out why BCH decided to join the fold.

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Topics: Community Engagement, Measuring Value


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My journey to deliver better engagement, as standard

Monday 22nd of August 2016

We've asked Emily-Rae Maxwell, the Policy and Participation Team Leader at Dacorum Borough Council to share her journey on using the new Tpas Tenant Engagement Standards

  Read more

Topics: Strategies, Plans & Reports, Tenant Engagement , Customer Insight, Scrutiny & Co-regulation, Community Engagement, Measuring Value


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