News and views

Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.

Showing 1 to 5 of 6 articles.


Driving up resident engagement standards with contractors

Wednesday 30th of June 2021

Michael Hill, Tpas Business Development Manager talks here about the work he has been leading on to create a set of contractor resident engagement standards.

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Why we're running Stop The Stigma Week

Thursday 24th of June 2021

Many of our members were disappointed when actions to address the stigma and stereotyping of social housing residents didn't feature more heavily in the recent white paper, and although there was a nod to in part of the paper, many felt this was simply not enough and more needs to be done.

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Comment Piece - Jenny Osbourne: ITV News - Exposing being ignored, botched repairs and disregarded complaints

Wednesday 9th of June 2021

The stories we’ve been hearing from Daniel Hewitt on ITV News are depressingly familiar to those of us working in housing. On Monday nights News at Ten, we heard from Nicole – an all too familiar tale of being ignored, botched repairs and disregarded complaints, culminating in a ceiling collapse and gallons of water pouring through her living room ceiling. An abject failure.

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RSH announces tenant satisfaction measures sounding board

Tuesday 8th of June 2021

The Regulator for Social Housing (RSH) have created a sounding board with representatives from across the sector to look at tenant satisfaction measures.

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Topics: Regulation & Standards, White Paper


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Tpas launch first report on applying behavioural insights to tenant engagement

Friday 4th of June 2021

Tpas are delighted to present to the sector a research report and thought leadership event which explores how behavioural insights is the accessible science that can modernise tenant engagement.

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