News and views

Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.

Showing 1 to 5 of 10 articles.


Getting to grips with the Consumer Standards - we’re not perfect, but we won’t stop improving until we are

Friday 30th of June 2023

The Social Housing sector is facing astronomical challenges; enormous decarbonisation targets, funding constraints, ageing housing stock, and increasing demand, to name a few.

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Ongo receive Exemplar award for customer engagement

Thursday 29th of June 2023

Ongo has been awarded the Tpas Exemplar accreditation after achieving pro level three years in a row and demonstrating a consistent quality approach to customer engagement.

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The results are in...

Thursday 29th of June 2023

RESAM and Social Housing have collaborated for a second year on a piece of sector-wide research, and now, the results are in!

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Revised directions to Regulator of Social Housing: tenant involvement and mutual exchange

Thursday 29th of June 2023

The Department for Levelling-Up, Housing and Communities has now issued its response to the consultation on Tenant Involvement and Mutual Exchange Directions, and published the final Directions to the Regulator of Social Housing.

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Podcasting – an effective and cost efficient way to engage young people

Thursday 29th of June 2023

In a recent survey of 1600 young people by the National Literacy Trust, 1 in 5 said they listened to podcasts in their free time, Fourteen19 report.

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