Our Accreditations and Quality Marks

October 2019

Tpas are updating our National Engagement Standards and Accreditations to make sure they are ready to drive improvements in engagement in the future. 

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Tpas accreditations are here to help you drive your business forward and shape your services to meet the needs of your tenants and customers.

If you want assurance and validation that you are delivering excellence in tenant and community engagement then talk to us.

Tpas Pro Accreditation

Demonstrate your commitment to tenant involvement. Tpas offer the only independent evidence-based accreditation scheme that assesses your resident involvement arrangements. By completing the rigorous accreditation process you demonstrate your commitment to resident involvement and ensure your approach is effective and offers the best value for money. Join over 40 other landlords across Engalnd who have aspired for, and achieved, the best in tenant engagement.


Tpas Resident Involvement Accreditation for Contractors

Get the competitive advantage. Many major clients will recognise your accreditation certificate as confirmation of your competency, credibility and commitment to achieving brilliant tenant involvement standards.

Find out more about our contactor accreditation

Quality Mark for Suppliers and Subcontractors

Get noticed. Achieving the Tpas Quality Mark will enable you to demonstrate your credibility, professionalism and committment to resident engagement and involvement. Many major clients will recognise the Tpas Quality Mark as an assurance of customer care excellence.

Find out more our Tpas Quality Mark for Suppliers and Subcontractors

Quality Mark for Leasehold Engagement

Measure your standard. Leasehold as a tenure is a significant business growth area for social housing. Landlords are often criticised as being less committed to effective engagement of these customers compared to tenants who rent their homes. By working with us to meet our Quality Mark you can exceed the meeting regulatory expectations and be more accountable and attractive to your leasehold customers.


Get in touch to see how the Accreditation or Quality Mark can help your organisation


What people say

Tpas Pro Landlord Accreditation

The accreditation process refocuses our minds to real customer engagement and provides an independent check in our organisational wide assurance mapping, which forms part of our HCA governance framework. It enables us to continually improve our services to customers and will consider if our customer engagement service provides value for money. We find that the main benefit for us is to look at what we have done in the past and continue to move forward to ensure that we  identify better ways of doing things. This would then lead to increased customer satisfaction and improved services for our customers.  Wendy Wolfe: Customer Engagement Manager, Ongo Homes

Contractor Accreditation

Obtaining Tpas Contractor Accreditation has been essential in demonstrating to ourselves and others that we are market leading in delivering high standards of resident involvement and customer care.

Chris Graham, Business Development - Wates Living Space

Quality Assured Scrutiny

With a greater drive for efficiency and value for money there's never been a more important time for residents to be part of scrutiny.

Paul Hackett - CEO Amicus Horizon

Quality Mark for Sub-contractors and suppliers

The Quality Mark reassures our clients and their residents of our commitment to customer care and excellence.

Matt Lewis, Managing Director - Dodd Group