Our Accreditations and Quality Marks

Tpas accreditations are here to help you develop a strong culture of involvement across your organisation and drive business improvements with your tenants and customers.

If you want assurance and validation that you are delivering excellence in tenant and community engagement then talk to us.

The National Tenant Engagement Standards provide a framework for the Tpas Accreditations.


Download the latest standards here

Tpas Resident Involvement Accreditation for Landlords 

Demonstrate your commitment to tenant involvement. Tpas offer the only independent evidence-based accreditation scheme that assesses your resident involvement arrangements. By completing the rigorous accreditation process you demonstrate your commitment to resident involvement and ensure your approach is effective and offers the best value for money. Join over 40 other landlords across England who have aspired for, and achieved, the best in tenant engagement.


"Tpas has strong reputation and is Nationally recognised as England’s leading tenant engagement experts, they are always great to deal with and have a defined and recognisable professional, friendly and committed culture.We are long standing members and have used Tpas for training, conferences, expert advice and have delivered workshops at conferences as well as being involved in trailblazing projects such as the Engagement Maximiser with Voicescape.

Greatwell Homes are now recognised as one of Customer Engagement Experts in the country. Fantastic feedback from Tpas and an external independent panel highly commended us for our approach after completing a rigorous desk top investigation and speaking to customers and staff to validate their findings.

As an organisation we invest heavily and put a lot of time and effort into customer Involvement compared with other providers, this means we must be great at what we do.

Achieving the accreditation confirms that our approach to engagement and the outcomes delivered show value for money for our investment and it is well worth the effort."
Nikki Glazebrook, Senior Community Involvement Officer, Greatwell Homes


Find out more about our Landlord Accreditation



Tpas Resident Involvement Accreditation for Contractors

Get a competitive advantage. Many major clients will recognise your accreditation certificate as confirmation of your competency, credibility and commitment to achieving brilliant tenant involvement standards.

Find out more about our contractor accreditation

Quality Mark for Suppliers and Subcontractors

Get noticed. Achieving the Tpas Quality Mark will enable you to demonstrate your credibility, professionalism and commitment to resident engagement and involvement. Many major clients will recognise the Tpas Quality Mark as an assurance of customer care excellence.

Find out more our Tpas Quality Mark for Suppliers and Subcontractors

Quality Mark for Leasehold Engagement

Measure your standard. Leasehold as a tenure is a significant business growth area for social housing. Landlords are often criticised as being less committed to effective engagement of these customers compared to tenants who rent their homes. By working with us to meet our Quality Mark you can exceed the meeting regulatory expectations and be more accountable and attractive to your leasehold customers.


Get in touch to see how the Accreditation or Quality Mark can help your organisation


What people say

Tpas Landlord Accreditation

The accreditation process refocuses our minds to real customer engagement and provides an independent check in our organisational wide assurance mapping, which forms part of our HCA governance framework. It enables us to continually improve our services to customers and will consider if our customer engagement service provides value for money. We find that the main benefit for us is to look at what we have done in the past and continue to move forward to ensure that we  identify better ways of doing things. This would then lead to increased customer satisfaction and improved services for our customers.  Wendy Wolfe: Customer Engagement Manager, Ongo Homes

Contractor Accreditation

Obtaining Tpas Contractor Accreditation has been essential in demonstrating to ourselves and others that we are market leading in delivering high standards of resident involvement and customer care.

Chris Graham, Business Development - Wates Living Space

Quality Mark for Sub-contractors and suppliers

The Quality Mark reassures our clients and their residents of our commitment to customer care and excellence.

Matt Lewis, Managing Director - Dodd Group