Webinar: How to use social media to be heard and have productive conversations

We’ve invited our special guest, Social Media strategist and all-round communications expert, Helen Reynolds to share her top tips on how landlords can create content that is thoughtful, engaging and useful to residents.


She’ll also be talking about how tenants can use the latest social media tricks to ensure they’re listened to and acted upon by their landlord. This webinar is designed to look at both sides of the coin so that social media platforms become a brilliant space for landlords and tenants to design better services together.

What we’ll cover:

It’s social media, not anti-social media - right?

When using Facebook, Instagram or Twitter, it can feel like housing associations don’t listen or care.

And sometimes, people are negative and abusive - is there a way to turn people from angry to open and respectful?

How can we all have better conversations, make our opinions, questions and complaints known and acted upon?

How can we ensure we talk to the right people in a way that makes them take action?

And how can housing organisations listen and have more friendly relationships with people on social media? Hel will share her insights and practical tips on how to make your social media experiences productive and happy.

How do I join the Webinar?

We will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar you will be sent a unique url to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. 


Wed 16th Oct 2019, 10:30am - 11:30am

Event URL:



How to use social media to be heard and have productive conversations
Membership Staff Tenant
Non-Members £20.00 £20.00

Event Contact

Name: Rae Watson

Email: rae.watson@tpas.org.uk

Phone: 01613683500

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