Housing Ombudsman publishes performance data on landlords

Wednesday 9th of December 2020

New performance data reports feature all landlords in their Scheme with complaints recorded in 2019-20

For the first time the Housing Ombudsman has published performance data on all landlords in the Scheme with complaints recorded in 2019-20, as part of their increasing openness and transparency.

It will give residents more data and insight on their landlord and provide learning for landlords to help improve their services.

Each landlord performance report shows:

  • the categories of the enquiries and complaints we received
  • the outcomes of our decisions
  • the types of orders we made for landlords to put things right
  • the timeliness of landlord compliance with orders.

Read the full story here