Understanding Housing Management Performance Information

This E learning course is designed for tenants and residents involved in setting performance standards and indicators, monitoring, scrutinising and inspecting, as well as those who just want to learn a little more about how this information is collected and used. Officer level staff may also find the course useful.

This course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.

Course Content:

  • Get to know the key performance and financial terms used and what they mean in practice
  • See which performance information is gathered and compiled and how information from residents helps
  • Gain insight into who uses performance information and what it is used for
  • Look at methods of presenting performance information and when they should be used
  • Examine how benchmarking can help to improve performance
  • Be able to interpret, comment on and generate questions about performance information
  • Understand how using performance information links to scrutiny

Audience:

Tenants, residents and officer level staff who want to understand how performance information is used in the housing service and how this links to tenant involvement and scrutiny.

What People Say:

I found the course informative and easy to follow

Learnt to read data properly

Price Includes:

  • Access to the interactive course 24/7 over 2 weeks
  • An online tutor to respond to enquiries, promote discussion and mark short assignments
  • Registration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement

Date

Tue 12th Sep 2017, 1:00pm - Tue 26th Sep 2017, 5:00pm


Event URL:

http://www.tpaselearning.org.uk


Fees

Membership Staff Tenant
Members £165.00 £125.00
Non-Members £199.00 £165.00

Event Contact

Name: Tpas Training Team

Email: training@tpas.org.uk

Phone: 0161 868 3520


This event is accredited


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