Members' news
Showing 1 to 1 of 1 articles.
Beyond accreditation: what’s changed over the past year
Thursday 9th of July 2026
A year on from achieving TPAS accreditation, the question for us hasn’t been what did we achieve? It’s been what’s changed because of it?
The accreditation recognised our approach to customer engagement. Since then, we’ve focused on building on that, strengthening and evolving how customer influence shows up in our day-to-day work. Rather than treating it as something separate, we’ve looked at how it shapes decisions, services, and everyday interactions.
Topics: Tenant Engagement , Community Engagement