Seat at the Table: Ethnic Minority Voices in Engagement. Free Member Programme
Following the launch of our report Is There a Seat at the Table?, Tpas is proud to introduce Seat at the Table, our free member programme, created to help organisations turn the report’s recommendations into meaningful action. This programme gives members practical tools, expert guidance and real opportunities to build more inclusive, representative tenant engagement. Because at Tpas, we believe every tenant deserves a seat at the table.
What’s Included
The TABLE Principles Assessment and Audit Toolkit
Practical tools to help you assess and strengthen your approach to ethnic minority engagement.
The toolkit includes:
Quick Self-Assessment – download and get an instant snapshot of where your organisation sits against the TABLE Principles.
Full Audit Toolkit – register to work directly with Kai Jackson, author of Is There a Seat at the Table?, to review your data, practice and representation.
You’ll receive tailored feedback and an action plan to help embed the TABLE Principles across your organisation.
Download Self-Assessment Document
Register for the Audit Toolkit
Free One-Hour Webinars
As part of the programme, members can join a series of free one-hour webinars designed to deepen understanding and build confidence in engaging ethnic minority tenants.
Engaging Ethnic Minority Tenants: Why Representation Matters
Explore the importance of ethnic minority representation in engagement and how it drives better outcomes for all tenants - Book Here
Board Leadership in Inclusive Tenant Engagement
A focused session for board members on driving strategic change and accountability around diversity in engagement - Book Here
Practical Tools for Inclusive Engagement
A hands-on webinar for staff teams on what effective, inclusive tenant engagement looks like in practice - Book Here
All sessions are free for Tpas members as part of the Seat at the Table programme
Access the Evidence and Good Practice
Read the Report: Is There a Seat at the Table? explores why ethnic minority tenants remain under-represented in engagement and what can be done to change that.
Case Study Library: We’re building a national library of good practice in engaging ethnic minority tenants.
We’d love to feature your organisation’s work please share what’s working for you! [Download Case Study Template] Send completed templates to Kai.Jackson@tpas.org.uk so we can add your story to the library.
Inclusivity Champions Initiative
We’re piloting a new Inclusivity Champions Initiative giving tenants the chance to receive training, mentoring and support to become local champions for equality and representation in engagement. This pilot will launch later this year. We’ll keep members posted on how to get involved and nominate tenants.
Why It’s Free For Members
At Tpas, we’re committed to action not just discussion. That’s why Seats at the Table is available completely free of charge for members. We want every organisation, no matter its size or starting point, to have the tools, support and confidence to ensure every voice is heard and represented. Not a Tpas member? Find out how to join here
What people say
Tpas Landlord Accreditation
The accreditation process refocuses our minds to real customer engagement and provides an independent check in our organisational wide assurance mapping, which forms part of our HCA governance framework. It enables us to continually improve our services to customers and will consider if our customer engagement service provides value for money. We find that the main benefit for us is to look at what we have done in the past and continue to move forward to ensure that we identify better ways of doing things. This would then lead to increased customer satisfaction and improved services for our customers. Wendy Wolfe: Customer Engagement Manager, Ongo Homes
Contractor Accreditation
Obtaining Tpas Contractor Accreditation has been essential in demonstrating to ourselves and others that we are market leading in delivering high standards of resident involvement and customer care.
Chris Graham, Business Development - Wates Living Space
Quality Mark for Sub-contractors and suppliers
The Quality Mark reassures our clients and their residents of our commitment to customer care and excellence.
Matt Lewis, Managing Director - Dodd Group