Webinar with the Housing Ombudsman - Repairing Trust Spotlight and Q&A

Repairs are the Housing Ombudsman’s Service (HOS) most common cause for complaints. And trust in getting repairs fixed is having a major impact on relationships between landlords, residents, and contractors.

HOS latest report explores the importance of treating a house as a home. Fostering respect, empathy, and mutual trust. And looking at residents' needs, so services are efficient, transparent, and focused on residents.

Join us for a closer look at the findings of the report, where we’ll explore issues like poor communication, inadequate complaint handling, and a lack of choice for residents.

There will also be an opportunity for you to ask questions to our speaker, John Dowswell a Sector Learning and Development Lead as part of this session.

How do I join the webinar?

We will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.

We hope you can join us!