Ensure Every Tenant Voice Is Heard and Acted On – Using AI to Transform Feedback into Action

Tenant voices matter - but too often, feedback gets lost in surveys, complaints, and reports that are difficult to analyse at scale. The result? Tenants feel unheard, and landlords struggle to prioritise effectively.

In this webinar, Wordnerds will explore how AI-powered feedback analysis can transform the way housing providers listen to tenants, act on their concerns, and build trust.

You’ll learn:

• The challenges with current approaches to tenant feedback
• How AI can classify and prioritise thousands of comments consistently and fairly
• A practical framework for turning tenant insight into measurable improvements
• Real-life examples of housing associations already using AI to strengthen engagement
• Best practice for closing the loop – showing tenants how their voices lead to action

This session is perfect for tenant engagement professionals, and involved tenants and resident who want to explore how technology and human expertise can work hand-in-hand to improve services.

Don’t miss this opportunity to see how innovation can make sure every tenant voice is heard and acted on.

Visit the Wordnerds website for more Information 

How do I join the event?

We will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.

If you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk