All About Engagement

An essential part of everyone's housing training. This course shows how and why engaging tenants, residents and communities makes excellent business sense and gives practical tips to make engagement work for you.

Further details

This course explores the benefits of well planned engagement in imporving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.

Audience

The course is designed for staff of all services and departements across the organisation from senior managers to frontline officers and is also useful for board members.

Course content

• Defining and exporing tenant and community engagement
• The business case for effective engagement
• Meeting Tpas standards and regulatory requirement
• Exploring the cycle of engagement from insight to co-design
• Getting the planning and approaches right
• Developing timely, appropriate engagement that works for you

By completing the course you will

Have knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.

What people say

The course was interesting from start to finish

Understanding what we all want and that there should be measured outcomes

Great format, lots of discussion and very interactive

Important Information

The course will run from 10am until 1pm.

The price is plus VAT.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.