Webinar: Engaging tenants in service improvements

The eternal question: how can we genuinely involve tenants in improving services?

This session starts to answer this question by exploring how we can make better use of data and other creative techniques to collect actionable insight and to co-creative solutions.

This webinar is delivered by Anna O'Halloran, Tpas National Consultancy Manager.

Learning outcomes:

  • Understand what co-creation is 
  • Be smarter with profiling so your information gathered truly reflects your tenant, leaseholder and community
  • Learn some different approaches to enagaging with tenants in ways which are focused on solutions and make people feel truly valued and listened to

How do I join the webinar?

We will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. 


Wed 27th May 2020, 10:00am - 11:00am

Event URL:



Webinar: Engaging tenants in service improvements
Membership Staff Tenant
Members £50.00 £50.00
Non-Members £100.00 £100.00

Event Contact

Name: Helen Phillips

Email: helen.phillips@tpas.org.uk

Phone: 0161 868 3500

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