'A New Lease of Life' - Spotlight on leasehold, shared ownership and new builds: complexity and complaint handling

We have come together with the Housing Ombudsman again to deliver a webinar following the publication of ‘A new lease of life’ report which focuses on leaseholders and shared owners.

This webinar will be run in conjunction with The Housing Ombudsman.

The report shares our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required in some form in just over half of the cases investigated.

The report provides learning points on complaint handling plus three other areas where maladministration or partial maladministration are found most often.

‘A new lease of life’ is the second in the Housing Ombudsman series of Spotlight reports which share the learning from our complaints and provide best practice to help landlords improve their services and complaint handling.