Effective Challenging & Questioning Skills

Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.


Further Details

Being able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members.  This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence. 


Course Content

  • Effective communication
  • Questioning and listening techniques
  • Skills for influencing others
  • The impact of non-verbal communication
  • Techniques for being assertive
  • Using language that helps you get your point across
  • Presenting facts clearly
  • Using your learning to making your point clearly in meetings

Audience

This course is ideal for tenants and staff who would like to develop their communication skills.  It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.


Important Information

The course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.


Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.


Tpas Right to Cancel

We aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.


Need us to train
more than 4 people?

Delivering
in-house could work out more cost effective


Date

Mon 20th Sep 2021, 10:00am - Tue 21st Sep 2021, 1:00pm


Venue Details

Zoom

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Tickets

Effective Challenging & Questioning Skills
Membership Staff Tenant
Members £100.00 £100.00
Non-Members £150.00 £150.00

Event Contact

Name: Helen Phillips

Email: helen.phillips@tpas.org.uk

Phone: 07858 717373


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