Tenant Mediators - Who Are They and What Do They Do? (Free for members)

When it comes to mediation, Derwent Living do things differently as they put customers at the heart of their offer with their hugely successful customer mediation project.


The project sees customers and staff trained together by UK Mediation to become fully qualified mediators, who deal with a range of neighbourhood disputes including noise, problems with pets and other animals, parking problems and unsociable behaviour.

This webinar will provide insight into how the project was set up and what outcomes have been achieved. There will also be time for questions too.


This Webinar will be delivered by Harriet Nichol, Customer Engagement Team Leader, Derwent Living.


Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.


Tpas Right to Cancel

We aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.


Date

Tue 20th Jul 2021, 10:00am - 11:30am


Event URL:

https://www.zoom.us


Tickets

Tenant Mediators - Who Are They and What Do They Do?
Membership Staff Tenant
Members FREE FREE
Non-Members £50.00 £50.00

Event Contact

Name: Helen Phillips

Email: helen.phillips@tpas.org.uk

Phone: 07858 717373


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