Mystery Shopping

Find out how to become an expert mystery shopper and assess your landlord’s services.

Further details

This is a great course that will help you to understand what mystery shopping is and why landlords work with their tenants on mystery shopping projects.  It is a practical course that will develop your skills so that you can take part in mystery shopping project with confidence and expertise.

Course content

  • Why organisations have mystery shoppers
  • The role and responsibilities of being a mystery shopper and what it means in practice
  • Principles and protocols
  • Developing your skills
  • Developing scenarios
  • Planning a project
  • Practice makes perfect!


Ideal for new and those with some experience of mystery shopping.  Good for both tenants and staff.

What People Say

It gave insight into the relevance of mystery shopping.

Really enjoyed it and would recommend


Please Note: The cost of the training will be PLUS VAT.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.

Need to train
a group of people?

in-house could work out more cost effective


Fri 25th Nov 2022, 10:00am - 3:00pm

Venue Details

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Mystery Shopping
Membership Staff Tenant
Members £100.00 £100.00
Non-Members £150.00 £150.00

Event Contact

Name: Helen Phillips


Phone: 0161 868 3500

Book Tickets

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