Investigating Complaints & Resolving Disputes
All complaints have an emotional element to them ….the complainant’s feelings about the matter. When dealing with written complaints it is easier to manage your own feelings and behaviours than when the complainant is sitting in front of you.
The very fact that the complainant has brought the matter to an Appeal Hearing will tell you that it is very important to them…acknowledge this fact.
What the course will cover
- What is a complaint & What is not a compliant
- Investigating complaints
- Analysing complaints
- Learning from complaints
- Resolving disputes
Important Information
The course will run from 10am until 3pm.
The price is plus VAT.
Cancellation Policy
All cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.
If you are unable to attend, you can send a substitute delegate at no extra cost. All substitute delegates must be notified to Tpas in writing.
Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.
Tpas Right to Cancel
We aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.
Need to train
a group of people?
Delivering
in-house could work out more cost effective
Date
Thu 9th Nov 2023, 10:00am - 3:00pm
Venue Details
www.zoom.us
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Tickets
Investigating Complaints & Resolving Disputes | ||
---|---|---|
Membership | Staff | Tenant |
Members | £100.00 | £100.00 |
Non-Members | £150.00 | £150.00 |
Event Contact
Name: Helen Phillips
Email: helen.phillips@tpas.org.uk
Phone: 0161 868 3500
Book Tickets
Sorry, you can no longer book tickets for this event.