Tpas Measuring Engagement Club Meet Up (Free)

Join our quarterly online meet up sessions with guest speakers and facilitated themed roundtables.

Our meetup up will take place on 17th April 2024 at 11am.

AGENDA 

Regulator Special
This session of the club we are delighted to be joined by Fleur Priest Stephens Tenant Engagement Manager for the Regulator to look at the New Consumer Standards TSMs and to discuss how we should be prepared for this new regulatory world.

Why a Measuring Engagement Club?

One of ongoing challenges when comes to engagement is measuring its impact and value, specifically

• How do we show our engagement methods are working for tenants?
• How do we capture what difference it has made?
• How do we demonstrate we are meeting the regulatory requirements?
• How do we know if our engagement strategy is delivering the planned organisational outcomes?

With the new regulatory era upon us, it’s likely all the above are going to be even bigger issues going forward!

The Club provides a collaborative space for members to focus exclusively on measuring engagement, exploring issues such as

• What methods are being used now? Do they work?
• What else is out there? What can be learnt from other sectors about capturing value?
• How will the engagement TSM’s impact on our approach?
• How can engagement practitioners work effectively with insight/data teams and systems?

Other meet ups will take place on

4th July 2024

9th October 2024

Further Information

The club has its own Tpas Connect Group specifically for measuring engagement issues and conversations. The group will be for staff only and we will be looking to attract both engagement staff and insight/data staff, so we get a have a wide range of views and experiences.

Email your details to info@tpas.org.uk and we will invite you to join the online networking group.