Effective Challenging & Questioning Skills

Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.

Further Details

Being able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members.  This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence. 

Course Content

  • Effective communication
  • Questioning and listening techniques
  • Skills for influencing others
  • The impact of non-verbal communication
  • Techniques for being assertive
  • Using language that helps you get your point across
  • Presenting facts clearly
  • Using your learning to making your point clearly in meetings


This course is ideal for tenants and staff who would like to develop their communication skills.  It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.

Whay People Say

I enjoyed the course very much and the trainer knew her craft

I found the course very interesting and informative.

Important Information

The course will run from 10am until 3pm.

The price is plus VAT.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.

Need to train
a group of people?

in-house could work out more cost effective


Mon 16th Sep 2024, 10:00am - 3:00pm

Venue Details


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Effective Challenging & Questioning Skills
Membership Staff Tenant
Members £125.00 £125.00
Non-Members £175.00 £175.00

Event Contact

Name: Helen Phillips

Email: helen.phillips@tpas.org.uk

Phone: 0161 868 3500

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