Procurement & The Role of Customers

Social landlord spend money on goods and services that are ultimately used by their customers.

Further details

Poor procurement leads to dissatisfied customers and a waste of resources. This course aims to support housing customers and staff to identify ways in which to involve customers in the procurement process - particularly the goods and services that impart customers lives.

Learning Objectives

  • Explore the procurement process in order to identify how customers can effectively influence the process
  • Consider the legal and regulatory issues, including value for money, around procurement
  • Consider how you can find out what tenants and the organisation want and need from the procurement process
  • Explore when and how customers can be involved in procurement
  • Consider how the deverse needs of customers can be included as part of the procurement process
  • Identify how the involvement process and the procurement process can work together
  • Consider the role of customers in contract monitoring and review of contracts

What People Say

This is a well paced course with time for input. Trainer made sure everyone was involved and took part.

Important Information

The course will run from 10am until 3pm.

The price is plus VAT.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.

Need to train
a group of people?

in-house could work out more cost effective


Wed 4th Dec 2024, 10:00am - 3:00pm

Venue Details

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Procurement & The Role of Customers
Membership Staff Tenant
Members £125.00 £125.00
Non-Members £175.00 £175.00

Event Contact

Name: Helen Phillips


Phone: 0161 969 3500

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