Develop Your Questioning Skills

Whether volunteering or working the ability to gain information and seek clarification is essential. Many people find questioning and challenging difficult and this prevents them from carrying out their role effectively. This course will improve your approach and boost your confidence.

Other Dates

12 September 2018

Further Details

This course offers practical tools and techniques to help improve your communication skills, be more assertive and develop effective questioning for meetings, research and challenge. It looks at a range of common scenarios: questioning and challenging reports and presentations in meetings; developing questions on performance reports; interviewing staff and residents in order to help and support them or to find out information for scrutiny and inspection.

Course Content

• Explore the communication skills you need to be effective in your role
• Try out techniques and language for making points clearly 
• Practice developing and asking the right questions 
• Consider the different approaches you require for support, research and challenge
• Feel more confident to  interpret and question reports and performance information
• Plan how to apply these skills in practice

Audience

This course is ideal for volunteers and staff who would like to develop their communication skills and be more effective in the type of questioning they carry out in their own role. It is helpful for scrutiny groups and resident panels or committees as well as individuals who wish to take part in group discussions and activities.

Benefits of Attending the Course

You will be more confident and have new approaches to use when communicating with staff, residents and each other. You will be more assertive and able to question and challenge effectively.

What people say

'Well delivered in an interesting way'

'It taught me not to give up in what I believe in'

'Finding out about different types of questions, listening skills and the assertiveness audit was really useful'