Members' news
Showing 16 to 20 of 293 articles.
Customer Journey Mapping with Phonenix Community Housing
Friday 3rd of May 2024
Our Head of Consultancy, Julie Butterworth recently spent two days with teams from Phoenix Community Housing, working with residents and teams trying to understand their 'lived experience' when their homes had damp and mould.
Time was also well spent, looking at the processes in place and ways to improve communication.
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Regional Member Event in the Midlands
Thursday 2nd of May 2024
On Tuesday this week, 30th April, we held our Midlands Regional member event. We were kindly hosted by Platform Housing Group at their offices in Birmingham.
We had a great turnout of 29 attendees from 15 different organisations from across the Midlands.
You can read more about the topics discussed and good practice sharing.
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Consumer Standards, Regulator Q&As - Top Takeaways
Tuesday 30th of April 2024
In April, we were pleased to be joined by Fleur Priest-Stephens, Tenant Engagement Manager at the Regulator for Social Housing at not one but two special Q&A sessions.
It was interesting to see some consistent themes emerging from both events and below is just a taster of the main points discussed.
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First Regional Member Event for 2024
Thursday 18th of April 2024
We held our first Regional member event in Manchester this week with hosts ForHousing. We had a great turn out with 43 attendees from 22 different organisations.
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Damp and Mould: The Essentials Course - Free Places Available
Monday 15th of April 2024
We have teamed up with NOCN to offer Tpas Members free places on their Damp & Mould: The Essential training course.
Topics: Membership Materials