News and views

Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.

Showing 11 to 13 of 13 articles.


What a SMART review did for us

Friday 10th of May 2019

We asked Tanya King,  Customer Engagement & Inclusion Manager at Stockport Homes about her experience of working with us to review their engagement strategy and framework. Here is what she had to say. 

  Read more

Topics:


5bb5f15e57ab8.jpg

New Tpas & Housing Ombudsman Complaints events

Thursday 2nd of May 2019

Due to popular demand we have launched 2 new Complaints events working in conjunction with the Housing Ombudsman. 

  Read more

Topics:


5bb5f15e57ab8.jpg

The Housing Ombudsman - Spotlight on repairs report launched

Wednesday 1st of May 2019

The Housing Ombudsman have recently launched their first in a series of reports to help landlords improve their services and complaint handling.

  Read more

Topics: Strategies, Plans & Reports