News and views

Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.

Showing 6 to 10 of 16 articles.


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An Ombudsman service shouldn’t be shrouded in mystery

Tuesday 28th of July 2020

An Ombudsman service shouldn’t be shrouded in mystery. It should be open, easy to access and transparent. We are changing to make that happen at the Housing Ombudsman Service.

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Topics: National Housing Policies, Regulation & Standards


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Government Update the Guidelines for COVID-19 for Local Authorities, Landlords and Tenants

Monday 27th of July 2020

The government has updated the guidance for landlords, tenants and local authorities for dealing with COVID-19, allowing routine repairs and maintenance to take place in households where people are shielding or extremely vulnerable to COVID-19 starting from August 1st.

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What does engagement look like after lockdown?

Wednesday 22nd of July 2020

We asked Head of Resident Engagement at Sovereign, Aasia Nisar to tell us what she expects resident engagement to look like in the future.  

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Tenant charity TAROE Trust will close

Tuesday 21st of July 2020

Tenant charity TAROE Trust will close down at the end of the month. 

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NFA and ARCH Launch Survey into Universal Credit and Welfare Reform

Thursday 16th of July 2020

New survey shows local authorities dealing with rising Universal Credit debt even before COVID-19 impact with fears for an avalanche of arrears as UC claims more than quadruple in some areas of the country.

  Read more


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