Business and Strategy: Using Data and Customer Insight to Improve Services to Customers

The three elements of this course all reflect on the benefits to the organisation of targeted customer involvement in the key landlord services.

On this course:

• We will explore the benefits of having an outcome focussed approach to improving and monitoring the key landlord services
• Consider how to show the value good engagement brings to the business.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training runs as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.