Tpas Housing Summit - Focus on TSM’s and Regulation (Free)

New for 2023 -  Tpas Housing Summits

Our Summits give our members the space and time to explore the big issues in the Housing and Engagement world, bringing you speakers, good practice exchanges, and lively debates.

The Summits are free for members, and you can stay for all whole summit or simply drop into the sessions that interests you.

Details of our 2023 Summits are below (detailed programmes will be published nearer the time)

14th June – TSM’s and Regulation 10am-1.30pm



Welcome from Tpas

Caritas Charles, Policy and Insight Manager


10.10am – 11.00am

This session will provide a brief introduction into TSMs and recent changes in consumer regulation, looking at what impact this has on the sector and how tenants can play a role in this. We will take a first look at performance against the TSMs, and consider the impact of key variables on tenant satisfaction scores


Alexandra O'Callaghan
Data Business Partner, Housemark

11.00am – 12.00pm

Hear what Contractors are doing to meet the challenges of the new consumer standards


12.00pm – 12.30pm



12.30pm – 1.30pm

CIH and Better Housing Review




Future Summits

7th Sept – Complaints 10am-1.30pm - book here

How do I join the event?

We will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.

If you have any questions about the session, please contact Lisa Holt - email


Wed 14th Jun 2023, 10:00am - 1:30pm

Event URL:


Tpas Housing Summit - Focus on TSM’s and Regulation
Membership Staff Tenant
This event is members only.

Event Contact

Name: Lisa Holt


Phone: 01618683500

Book Tickets

Sorry, you can no longer book tickets for this event.