Learning with Tpas

All of our training courses are aligned to the National Tenant Engagement Standards, and they will help you exceed the expectations laid out by the Regulator of Social Housing, the Building Safety Regulator, the NHF code of governance and the Housing Ombudsman.

Choose from our hugely popular digital programe which includes bite size webinars, and comprehensive digital training sessions, or if you prefer face to face, we have our in house training offer too. 

Remember all of our training sessions are discounted for Tpas members, and some are even free! 

View our Calendar below

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Building Safety (1)
Communities (1)
Community Engagement (42)
Customer Insight (8)
Digital Engagement (4)
Engagement (4)
Leasehold/Shared Ownership (2)
Measuring Value (1)
Member Forums (9)
Membership Materials (5)
National Housing Policies (12)
Online platform (2)
Regulation & Standards (19)
Scrutiny & Co-regulation (21)
Strategies, Plans & Reports (1)
Tenant Engagement (38)
Tenant Engagement Standards (28)
Tenant Panels / Associations (36)
Tenant Satisfaction Measures (20)
Tpas Products and Services (1)
White Paper (2)

Training and events:

Title Start Type Town
Procurement & The Role of Customers 23/09/25 10:00 Training Course www.zoom.us
Ensuring Resident Scrutiny Works in Housing Organisations 24/09/25 10:00 Training Course www.zoom.us
Tpas Housing Summit - Focus on Rewards and Incentives (Free) 24/09/25 10:30 eLearning n/a
Tpas London Member Event (Free for members) 25/09/25 10:00 Event Twickenham
Creating a Positive Engagement Culture 25/09/25 10:00 Training Course www.zoom.us
Meeting & Committee Skills 30/09/25 10:00 Training Course www.zoom.us
Holding Your Landlord to Account 01/10/25 10:00 Training Course www.zoom.is
Complaint Handling - Meeting Current Expectations and Involving Residents 02/10/25 10:00 Training Course www.zoom.us
National Tenant Scrutiny Conference 2025 07/10/25 09:00 Event Loughborough
Equity, Diversity & Inclusion (EDI) for Involved Customers 09/10/25 16:00 Training Course www.zoom.us
Mystery Shopping 13/10/25 10:00 Training Course www.zoom.us
Introduction to Being a Board Member of a Housing Association 14/10/25 10:00 Training Course www.zoom.us
A Councillors guide to Social Housing Consumer Standards (Free) 14/10/25 11:00 eLearning n/a
Chairing Skills 16/10/25 10:00 Training Course www.zoom.us
Strategic Thinking & Working: A Guide for Tenants 20/10/25 10:00 Training Course www.zoom.us
Dealing with Difficult Situations/Resolving Conflict 23/10/25 10:00 Training Course www.zoom.us
Local Authority/ALMO Staff Member Meet Up (Free) 23/10/25 11:00 eLearning n/a
Introduction to Scrutiny 28/10/25 10:00 Training Course www.zoom.us
Housing Policy & Regulation 30/10/25 10:00 Training Course www.zoom.us
Resident Engagement & Building Safety 04/11/25 10:00 Training Course www.zoom.us