The Housing Ombudsman invite you to join their Customer Panel

Monday 24th of June 2019

The Housing Ombudsman invite you to join their Customer Panel

One of the Housing Ombudsman Services priorities over the next three years is to improve their customers’ journeys when they want to access their service and as their complaint is resolved.  

The HOS would like to understand directly the different experiences of their customers - residents, advice agencies who may represent residents and landlords. 

To deliver this priority, they are creating a Customer Panel advisory forum which will be reselected annually and meet two times per year.   

The inaugural meeting will take place in London on Wednesday 17 July 2019 between 1pm and 4pm.

Customer Panel Agenda

13:00-13:15:             Welcome, HOS introductions and purpose of the Customer Panel - Andrea Keenoy THO

13:15-13:45               Member introductions and sharing of Housing Ombudsman Service experiences as customers  - Members

13:45-14:00               HOS background and context – Emma Foxall, Deputy Ombudsman and Roz D’Cruz, Director of Finance and Corporate Services

14:00-15:45               Discussion on our customer journey map

15:45-16:00               Close

Click here to see the Customer Panel Terms of Reference 

You may also read the HOS 2019-22 Corporate Plan and 2019-20 Business Plan on their website.

If you would like to become a member of the HOS Customer Panel or would like further information, please get in touch directly by emailing

Membership is limited, once all places are taken any further expressions of interest will be retained for future Customer Panel membership and customer events.