News and views
Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.
Showing 21 to 25 of 866 articles.
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Introducing our Six Minute Engagement Essentials: A Brand New Tpas Member Benefit!
Tuesday 3rd of September 2024
We’re delighted to launch our new and free member benefit. This quick, yet comprehensive training video around tenant engagement will help you to gain a valuable insight into better engagement.
Topics: Tenant Engagement , Digital Engagement, Membership Materials, Tpas Products and Services, Engagement
Feedback following our Tpas Tenant Conference 2024 from Involved Residents
Monday 2nd of September 2024
With over 220 people in attendance, two of our involved residents were kind enough to provide us with their blog and feedback.
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Lampton Services - Smart Review Journey
Wednesday 21st of August 2024
Tpas was delighted to work with Lampton Services (DLO at Hounslow), as they undertook the Tpas Contractor SMART review earlier this year. Our National Consultancy Manager Gillian McLaren carried out this review for them.
Read more in their blog of their journey, and how they got the accreditation this year.
Topics: Tpas Products and Services, Engagement
Ombudsman shares learning from severe maladministration on windows
Friday 16th of August 2024
Following on from the Ombudsman's open letter to Chief Executives on the issue, the Housing Ombudsman has released its latest learning from severe maladministration report (PDF) looking at how landlords have responded to windows complaints.
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'Repairing Trust' - Call for Evidence Survey
Thursday 1st of August 2024
The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This ‘Call for Evidence’ will help them to understand how increasing repairs costs, complaints and skill shortages are impacting residents' safety in their homes.
The 'Repairing Trust' report will highlight some of the positive changes landlords have made to rise to the maintenance challenge and explore the complex relationships between landlords, contractors, and residents, with a particular focus on accountability, roles, and responsibilities.
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