News and views
Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.
Showing 1 to 5 of 915 articles.
Using AI to Turn Tenant Feedback into Action
Monday 13th of October 2025
At our recent webinar, Ensure Every Tenant Voice Is Heard and Acted On – Using AI to Transform Feedback into Action, Sarah from WordNerds shared fascinating insights into how artificial intelligence (AI) is reshaping the way social housing providers collect, analyse, and act on tenant feedback.
Topics: Digital Engagement, Online platform
Event Summary: Housing Remuneration and Incentives Discussion
Monday 13th of October 2025
Nearly 100 participants joined our online event to explore remuneration and incentives for residents taking part in tenant engagement and scrutiny roles.
The session brought together Housing Professionals and Tenant representatives to share experiences, and challenges in recognising and rewarding residents for their vital contributions.
Topics: Strategies, Plans & Reports, Volunteering
El Melbourne's First Tpas Event - London Member Meet Up
Thursday 2nd of October 2025
the event bought together both staff and tenants and showcased some of the excellent work that is happening across the South of England.
Topics:
The Housing Community Summit: A Celebration of People and Progress
Thursday 18th of September 2025
As Caritas Charles, Tpas's Senior Policy, Innovation and Insights Manager put it, “I chaired a session, spoke at another, and met what felt like a million people in between. But what stood out most was the presence of tenants, not just as participants, but as central voices in the conversation." Their involvement underscored a powerful message: co-production is key. Tenants must be at the heart of housing strategy, not just operations.
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Housing Ombudsman Spotlight: Repairing Trust in Housing Services
Wednesday 3rd of September 2025
This week we were delighted to welcome John Dowswell from the Housing Ombudsman Service to join us for a timely discussion on the Repairing Trust spotlight report
Topics: Strategies, Plans & Reports, National Housing Policies, Regulation & Standards