News and views
Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.
Showing 66 to 70 of 909 articles.
Lampton Services - Smart Review Journey
Wednesday 21st of August 2024
Tpas was delighted to work with Lampton Services (DLO at Hounslow), as they undertook the Tpas Contractor SMART review earlier this year. Our National Consultancy Manager Gillian McLaren carried out this review for them.
Read more in their blog of their journey, and how they got the accreditation this year.
Topics: Tpas Products and Services, Engagement
Ombudsman shares learning from severe maladministration on windows
Friday 16th of August 2024
Following on from the Ombudsman's open letter to Chief Executives on the issue, the Housing Ombudsman has released its latest learning from severe maladministration report (PDF) looking at how landlords have responded to windows complaints.
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'Repairing Trust' - Call for Evidence Survey
Thursday 1st of August 2024
The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This ‘Call for Evidence’ will help them to understand how increasing repairs costs, complaints and skill shortages are impacting residents' safety in their homes.
The 'Repairing Trust' report will highlight some of the positive changes landlords have made to rise to the maintenance challenge and explore the complex relationships between landlords, contractors, and residents, with a particular focus on accountability, roles, and responsibilities.
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The inspectors are here!
Tuesday 23rd of July 2024
The theme of the July Tpas meetup for Local Authority and ALMO engagement officers was ‘learning from the early inspections’ and we had a brilliant fishbowl with some super volunteers who shared their experiences.
Topics: National Housing Policies, Regulation & Standards
Consumer Regulation Review
Wednesday 17th of July 2024
The annual consumer regulation review explains how the Regulator of Social Housing has gone about implementing the legislation on consumer regulation. It includes case studies and lessons learned.
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