Showing 171 to 175 of 183 articles.
Tuesday 7th of June 2016
Every week we help clients cope with the pressure of showing good value returns and making an impact on service improvement. Often, when we start working with a client we ask three questions to make sure they don’t miss the important tricks.
Topics: Measuring Value
Tuesday 17th of May 2016
Delivering the accreditation puts us in a unique position of working with residents, staff and Board members to understand how they can support improvement and drive a customer care culture further forward in their organisation.
Topics: Strategies, Plans & Reports
Wednesday 4th of May 2016
Our policy advisor, Abi Davies, gives her opinion on what we should expect next from the lords
Topics: Strategies, Plans & Reports, Tenant Engagement , Customer Insight, Scrutiny & Co-regulation, Community Engagement, Measuring Value