Blog

Showing 36 to 40 of 98 articles.


The Myths and Mysteries of Digital Engagement

Tuesday 5th of December 2017

Matthew Brown from Selby DC writes about his experience of some recent Digital Engagement training that Kevin Farrell delivered on behalf of Tpas.

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Topics: Tenant Engagement , Scrutiny & Co-regulation, Digital Engagement


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Digital inclusion : What can tenant engagement teams learn from Barclays?

Thursday 30th of November 2017

Our communications manager, Rae Watson reflects upon what the housing sector has in common with Barclays bank to tackle the digital inclusion challenge.

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Journey mapping with our customers

Wednesday 22nd of November 2017

Jeremy Brock, Customer Involvement Manager, Thirteen Group talks through his experience of learning about their customers through journey mapping.

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Why ITA selection days are the future

Thursday 16th of November 2017

Our Consultancy and Events Coordinator, Leanne Farrell blogs about her adventures in taking part in a resident selection day at Serpentine Court in Milton Keynes.

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Topics: Regeneration


Why we needed to 'get Smart' reviewed

Thursday 9th of November 2017

Emma Gilpin, Neighbourhood Manager at Weaver Vale Housing Trust tells us why they decided to take our 'Smart Review'.

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Topics: Strategies, Plans & Reports, Regulation & Standards