Blog
Showing 26 to 30 of 118 articles.
Revolutionising resident governance and re-energising our approach
Wednesday 20th of February 2019
We asked Jackie Perry, Assistant Director of Communities and Customer Service at Muir Group Housing Association what difference Tpas had with changing their model of engagement.
Hull City Council Housing Academy
Monday 18th of February 2019
Hull City Council are doing some very exciting things right now with their Housing Academy. We asked Andy Stamp, Hull City Council Tenant Participation Officer to tell us more.
A fantastic and inspirational day
Monday 18th of February 2019
We asked Sherilee Jepmond, Tenant Participation Officer at Hull City Council to tell us all about her recent experience of hosting our regional members event.
Where do you want to be on the scale of resident engagement?
Wednesday 6th of February 2019
Our consultancy manager, Emma-Jane Flynn led a research project alongside the Local Government Association (LGA). In this blog Emma talks about what she learnt from sharing good practice around what councils are doing to engage their tenants.
How we radically improved our repairs service by listening to our residents
Friday 25th of January 2019
We were impressed by the way Homes For Sedgemoor dramatically improved their repairs services by listening and involving their residents. Here, Michelle Roberts, Customer Focus Manager explains more.