Blog
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In Praise Of
Wednesday 5th of February 2025
I want to talk about two things, first is the first National Engagement Professionals Conference in Nottingham on the 18th of March. Its going to be a one stop shop for all you need to know if you’re an engagement staff member. We will have experts there on regulation, scrutiny, social media, and all things in between. If you’re not booked on, please try, and make it. you really can’t afford to miss it, the link to book is below.
The second is equally important and if you’re an engagement professional well its about you. I have the tricky post lunchtime plenary slot, and I need your help.
Topics: Tenant Engagement
Working Together to Improve Community Engagement and Resident Satisfaction in a Housing Redevelopment Project
Thursday 9th of January 2025
The Lewisham Park Tower project is a major renovation and fire safety upgrade undertaken by Housing Association L&Q Lewisham Park Tower.
The scope of the project includes:
• Window replacement
• Structural repairs to the façade
• Roof replacement
• Extension to boiler flues
• Extractor fans upgrade in kitchens and bathrooms
• Installation of new soil vent pipes on the building exteriors and,
• External wall insulation.
Axis, the primary contractor, recognised the works are highly disruptive. The residents had already experienced four years of disruption during the first phase of the project which involved the installation of fire stopping and sprinkler systems.
With that in mind Axis’ main priority has been to minimise disruption and ensure the residents’ needs have been considered every step of the way. The aim, to make residents experience as stress-free as possible. With such a large and disruptive programme of work, key objectives have included, improving the safety and living conditions for residents, while also building trust and engagement with the community.
Topics: Tenant Engagement , Community Engagement, Communities, Engagement, Commercial Membership, Spread the Word
Benefits of the Tpas SMART Review
Thursday 9th of January 2025
Amanda Mason, Customer Engagement and Sustainability Manager at Northumberland County Council explains in her blog the positive impact of having a SMART review with Tpas and the difference it has made to her organisation.
Topics: Tenant Engagement , Customer Insight, Tpas Products and Services
Landlord Accreditation Process with Estuary Housing Association
Tuesday 17th of December 2024
We spoke to Estuary Housing Association on how they found the Tpas Landlord Accreditation Process.
Topics:
Tenant Satisfaction Measures Report - It's Not About Numbers, But They Do Help
Tuesday 10th of December 2024
So, the regulator released the national Tenant Satisfaction Measures report recently, does it contain any major surprises for our sector? I would say the results didn’t tell us anything we didn’t already know but there is still a lot to learn. Let’s look at some of the key takeaways from the report.
Topics: Tenant Engagement , Customer Insight, Communities, Engagement, Tenant Satisfaction Measures