Showing 26 to 30 of 93 articles.

"Accreditation offers a true independent view of how we’re performing"

Wednesday 10th of January 2018

We asked Karen Cowan, Head of Customer & Support Services at Ongo on why they think it's important to have external verification/ assurance through Tpas PRO engagement accreditation

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Topics: Measuring Value


Tenants voices should be at the heart of regulation

Wednesday 10th of January 2018

Our consultancy manager, Gill Mclaren talks about how regulation should help ensure that the social housing sector can demonstrate the outcomes and impacts of their tenant engagement across all of the Housing and Communities Agency standards.

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Topics: National Housing Policies, Regulation & Standards


The housing minister is listening to social housing tenants, but what is he hearing?

Thursday 7th of December 2017

In her article commissioned by Inside Housing, Tpas Chief Executive Jenny Osbourne discusses some of the topics coming out of the Housing Minister roadshows.

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What can we learn from Ongo Homes?

Thursday 7th of December 2017

Our consultancy manager, Gill Mclaren talks about her experience of working with Ongo Homes through their accreditation process.

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Let me tell you why the Tpas Quality Mark is important.

Wednesday 6th of December 2017

We asked Tpas associate, Marilyn Thornley to share why contractors and sub-contractors chose to undertake our 'Quality Mark'.

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  • Community Engagement (8)
  • Customer Insight (10)
  • Digital Engagement (1)
  • Measuring Value (12)
  • National Housing Policies (3)
  • Regeneration (1)
  • Regulation & Standards (2)
  • Scrutiny & Co-regulation (12)
  • Strategies, Plans & Reports (17)
  • Tenant Engagement (9)