Showing 31 to 35 of 121 articles.
Wednesday 6th of February 2019
Our consultancy manager, Emma-Jane Flynn led a research project alongside the Local Government Association (LGA). In this blog Emma talks about what she learnt from sharing good practice around what councils are doing to engage their tenants.
Friday 25th of January 2019
We were impressed by the way Homes For Sedgemoor dramatically improved their repairs services by listening and involving their residents. Here, Michelle Roberts, Customer Focus Manager explains more.
Thursday 24th of January 2019
Emma Gilpin, Neighbourhood Manager from Weaver Vale Housing shares her experience of Tpas's Changing World of Scrutiny event held at Cobalt Housing in Liverpool which took place on 17 January 2019.
Topics: Scrutiny & Co-regulation
Wednesday 16th of January 2019
Last year Wates Living Space became the first organisation to achieve 100% for tenant engagement in the Tpas Contractor Accreditation assessment process. David Morgan, Managing Director of Wates Living Space discusses the importance of quality customer care and its role in enhancing services within the sector.