Showing 31 to 35 of 123 articles.


Revolutionising resident governance and re-energising our approach

Wednesday 20th of February 2019

We asked Jackie Perry, Assistant Director of Communities and Customer Service at Muir Group Housing Association what difference Tpas had with changing their model of engagement.

  Read more


Hull City Council Housing Academy

Monday 18th of February 2019

Hull City Council are doing some very exciting things right now with their Housing Academy. We asked Andy Stamp, Hull City Council Tenant Participation Officer to tell us more. 

  Read more


A fantastic and inspirational day

Monday 18th of February 2019

We asked Sherilee Jepmond, Tenant Participation Officer at Hull City Council to tell us all about her recent experience of hosting our regional members event. 

  Read more


Where do you want to be on the scale of resident engagement?

Wednesday 6th of February 2019

Our consultancy manager, Emma-Jane Flynn led a research project alongside the Local Government Association (LGA). In this blog Emma talks about what she learnt from sharing good practice around what councils are doing to engage their tenants.

  Read more


How we radically improved our repairs service by listening to our residents

Friday 25th of January 2019

We were impressed by the way Homes For Sedgemoor dramatically improved their repairs services by listening and involving their residents. Here, Michelle Roberts, Customer Focus Manager explains more. 

  Read more