Blog

Showing 21 to 25 of 85 articles.


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What can we learn from Ongo Homes?

Thursday 7th of December 2017

Our consultancy manager, Gill Mclaren talks about her experience of working with Ongo Homes through their accreditation process.

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Let me tell you why the Tpas Quality Mark is important.

Wednesday 6th of December 2017

We asked Tpas associate, Marilyn Thornley to share why contractors and sub-contractors chose to undertake our 'Quality Mark'.

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The Myths and Mysteries of Digital Engagement

Tuesday 5th of December 2017

Matthew Brown from Selby DC writes about his experience of some recent Digital Engagement training that Kevin Farrell delivered on behalf of Tpas.

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Topics: Tenant Engagement , Scrutiny & Co-regulation, Digital Engagement


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Digital inclusion : What can tenant engagement teams learn from Barclays?

Thursday 30th of November 2017

Our communications manager, Rae Watson reflects upon what the housing sector has in common with Barclays bank to tackle the digital inclusion challenge.

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Journey mapping with our customers

Wednesday 22nd of November 2017

Jeremy Brock, Customer Involvement Manager, Thirteen Group talks through his experience of learning about their customers through journey mapping.

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Topics

  • Community Engagement (8)
  • Customer Insight (10)
  • Digital Engagement (1)
  • Measuring Value (12)
  • National Housing Policies (3)
  • Regeneration (1)
  • Regulation & Standards (2)
  • Scrutiny & Co-regulation (11)
  • Strategies, Plans & Reports (17)
  • Tenant Engagement (9)