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Showing 21 to 25 of 242 articles.
Tenant Satisfaction Measures Report - It's Not About Numbers, But They Do Help
Tuesday 10th of December 2024
So, the regulator released the national Tenant Satisfaction Measures report recently, does it contain any major surprises for our sector? I would say the results didn’t tell us anything we didn’t already know but there is still a lot to learn. Let’s look at some of the key takeaways from the report.
Topics: Tenant Engagement , Customer Insight, Communities, Engagement, Tenant Satisfaction Measures
Driving Successful Tenant Engagement Through Smart Communication
Tuesday 10th of December 2024
Are you looking to improve tenant engagement? Find out how South Holland District Council kicked off their work with Tpas by maximising survey responses. Read more to learn the secrets of smart communication for successful resident involvement!
Topics:
Engaging the repairs team in tenant engagement – try shared visits?
Tuesday 12th of November 2024
Our November meetup for Local Authority and ALMO engagement officers had an ‘open space’ theme. In other words, “you can talk about anything you want”.
Topics: Tenant Engagement , Member Forums, National Housing Policies, Regulation & Standards
Golden Nuggets – (Not the edible kind!) My key takeaways from the Scrutiny Conference
Wednesday 30th of October 2024
I collect Golden Nuggets wherever I go, whether it’s learning new things; good practice, new ideas or innovation, or having a chat that really sparks your imagination.
On 16th October, I attended our Tpas Scrutiny Conference and greeted by well over 150 scrutineers. It was so inspiring, and some people had been involved in many years of the journey to improvement, whilst others were just dipping their toes into the scrutiny pool.
Topics: Tenant Engagement , Customer Insight, Scrutiny & Co-regulation, Engagement
Involvement Week 2024 Round Up and Key Takeaways
Tuesday 29th of October 2024
Involvement Week 2024 brought together tenants, Councils and Housing Associations, to spotlight and celebrate tenant involvement across the country. Over five dynamic days, participants shared insights and success stories that highlighted the essential role of tenant voices in shaping services and policies. Here’s a recap of the week’s key themes and highlights.
Topics: Tenant Engagement , Scrutiny & Co-regulation, Community Engagement, Engagement