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Showing 11 to 15 of 267 articles.
Tpas Event - Housing Ombudsman Annual Complaints Review 2024–25: What the Latest Findings Tell Us
Tuesday 25th of November 2025
The Housing Ombudsman’s Annual Complaints Review (ACR) for 2024–25 provides a detailed picture of the challenges, improvements, and shifting trends across the sector. During the recent presentation, Polly from the Housing Ombudsman shared headline findings that offer valuable insight for landlords, tenants, and tenant engagement professionals.
Topics: Strategies, Plans & Reports, National Housing Policies, Regulation & Standards
Exploring Fresh Approaches to Resident Engagement - Resident Closeness: Building Meaningful Connections That Drive Better Outcomes
Thursday 20th of November 2025
At our recent session, 'Resident Closeness: Building Meaningful Connections That Drive Better Outcomes', we were joined by Deborah from The Leadership Factor (TLF), who delivered a thought-provoking and practical exploration of how landlords can build deeper, more meaningful relationships with residents.
Topics: Tenant Engagement , Customer Insight, Engagement
Social Housing Innovation Fund Information
Wednesday 15th of October 2025
The Ministry for Housing, Communities and Local Government is inviting applications to a new Social Housing Innovation Fund designed to improve social housing residents’ experiences of their homes and landlord’s services.
Topics:
Using AI to Turn Tenant Feedback into Action
Monday 13th of October 2025
At our recent webinar, Ensure Every Tenant Voice Is Heard and Acted On – Using AI to Transform Feedback into Action, Sarah from WordNerds shared fascinating insights into how artificial intelligence (AI) is reshaping the way social housing providers collect, analyse, and act on tenant feedback.
Topics: Digital Engagement, Online platform
Event Summary: Housing Remuneration and Incentives Discussion
Monday 13th of October 2025
Nearly 100 participants joined our online event to explore remuneration and incentives for residents taking part in tenant engagement and scrutiny roles.
The session brought together Housing Professionals and Tenant representatives to share experiences, and challenges in recognising and rewarding residents for their vital contributions.
Topics: Strategies, Plans & Reports, Volunteering