Alice Shepherd House and Oak House ITA: One Housing

Thursday 16th of May 2019

Tpas are working as Independent Tenants Adviser (ITA) for the residents of Alice Shepherd House and Oak House on the St. John’s Estate on the Isle of Dogs in East London, to ensure they are fully involved in, and an equal partner to, any proposed regeneration.  

One Housing Group have started a process of consultation with residents of Alice Shepherd House and Oak House to explore how best the homes in the blocks can be improved to meet the needs of residents over the coming years. At present no decision has been made as to what will happen and Tpas is working closely with residents and One Housing to undertake a process known as an ‘Options Appraisal’.

During this process residents will look at a range of possible options for their homes and decide which one most meets their needs. The options include;

  • Business as usual (the ‘do nothing’ option)
  • Localised interventions / works / refurbishment
  • Infill development
  • Partial redevelopment
  • Full Redevelopment

We will keep residents fully updated with the latest developments as and when they occur.

Tpas listens closely to residents and explains the facts in an impartial way, supporting residents through what can be a very difficult time and process.  Active listening and focused capacity building will support residents to form a pragmatic view on the best option for them and become more confident to engage in the process from an informed viewpoint.  Residents’ opinions matter because ultimately it is the future of their homes and neighbourhoods that will be determined.  Tpas will issue a number of newsletters and information leaflets to residents to provide further independent and impartial advice. 

For more information on our approach, role and standards that you can expect from us please look at our Service Charter.

Who is on the Team

Lee Page - Lead Adviser
Emma-Jane Flynn - Project Manager

How to contact us

Phone us directly using our Independent Advisor Freephone on: 0800 731 1619 (if you are calling from a landline the call is totally free to you but if you are using a mobile phone tell us straight away and we’ll call you right back)

Email us directly using the dedicated email account at: 

If you phone Tpas we will call you back within 24 hours, if you email or write to Tpas we will respond to you within 3 days.


Alice Shepherd and Oak House RSG Minutes - 24 April 2019
Alice Shepherd and Oak House RSG Minutes - 03 June 2019