Projects

Our projects are as varied and unique as you are.

Tpas is here to help you meet the challenges you are facing, understand what you need to achieve and how you can get there.We offer a range of expert, outcome based consultancy.

 

From setting up scrutiny panels to full involvement framework reviews. From independent tenant advice to mediation, Tpas has the expertise to help you achieve your organisations objectives.


Explore some of our current and past projects

Showing 6 to 10 of 30 articles.


Engagement Review

Friday 1st of May 2020

Tpas was asked to review the current engagement framework as the previous framework was not delivering meaningful outcomes or perceived to be representative.

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Strategic Involvement Panel Support

Friday 1st of May 2020

Tpas were approached to undertake a review of their strategic involvement structures focusing on key concerns that the client raised that needed addressing.

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Complex Complaints Investigation

Friday 1st of May 2020

Our client was a council that had a tenant who had made a number of complaints about services received, and remained dissatisfied with the outcomes from the internal complaints processes.

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Developing a Merger Customer Involvement Framework

Friday 1st of May 2020

Tpas were asked to facilitate a series of sessions designed to bring the two groups of involved residents from each organisation together.

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Implementing a resident governance structure

Friday 1st of May 2020

Tpas were appointed to help the organisations residents have a greater say in how the housing association operates by developing a new residents body to work in partnership with the landlord, strengthening the voice of tenants and offering greater influence over the Association’s business and service provision.

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